Dispute Resolution
We offer tailored dispute resolution support to help businesses address workplace conflict in a constructive and timely way.
Our approach focuses on resolving issues early, restoring working relationships, and reducing the risk of escalation. We provide practical guidance and an impartial perspective to support fair outcomes for everyone involved.
What's Included:
Responding to Tribunal Claims:
We support you in drafting and submitting your ET3 response, compiling relevant documentation, and preparing your case efficiently and clearly.
Collaboration with Legal Experts:
We work alongside your legal representatives to organise evidence, draft witness statements, and reduce legal costs by managing the case preparation process effectively.
Settlement Agreements:
We facilitate settlement discussions and, where appropriate, assist in drafting COT3 agreements through ACAS to help resolve matters swiftly and professionally.
Conflict Resolution and Mediation:
We offer strategic guidance on managing internal conflict and can deliver workplace dispute mediation services or provide training for managers to handle difficult conversations confidently.
By acting as an impartial partner, we help businesses manage disputes with minimal disruption, ensuring that processes are compliant, and relationships are handled with care.
Commercial Dispute Resolution
We specialise in commercial dispute resolution, helping businesses avoid escalation and resolve disagreements constructively. With our professional and impartial approach, we support fair and balanced outcomes that protect both your reputation and your internal culture.
Our services include:
- Workplace Mediation Services Practical help navigating sensitive disputes with minimal disruption.
- Conflict Mediation by HR: Impartial support that encourages resolution and strengthens workplace relationships.
- Workplace Dispute Mediation Services: A neutral space to address concerns and improve communication between parties.
Whether you’re facing a tribunal claim, internal conflict, or a business partnership breakdown, our professional HR consultancy provides responsive and reliable support tailored to your situation.
Contact us to find out how we can support your business with expert dispute resolution services, mediation, and conflict management.
Frequently Asked Questions
What is commercial dispute resolution?
Commercial dispute resolution involves resolving business conflicts through structured processes such as negotiation, mediation, or arbitration, avoiding costly litigation. It addresses contractual disputes, partnership disagreements, supplier conflicts, and employment-related business issues. Our dispute resolution services focus on achieving practical, cost-effective solutions that preserve business relationships.
How is dispute resolution different from workplace mediation?
Dispute resolution is a broader term covering various conflict resolution methods, including mediation, arbitration, and negotiation, often in commercial contexts. Workplace mediation specifically focuses on resolving interpersonal employee conflicts through facilitated dialogue. Whilst workplace mediation is one form of dispute resolution, we also handle commercial disputes, contractual disagreements, and HR-related business conflicts.
When should I use dispute resolution services instead of going to court?
Dispute resolution is preferable when you want to preserve business relationships, save time and legal costs, maintain confidentiality, or achieve a pragmatic outcome rather than a binary win-lose judgment. ACAS data shows 90% of early conciliation cases are resolved without reaching tribunal, and with the Employment Rights Act 2025 extending the ACAS conciliation window from 6 to 12 weeks, there is now more time to resolve disputes constructively. Consider that average tribunal costs are £8,500 per case, with legal fees of £10,000-£50,000+ — dispute resolution is typically a fraction of this. Most disputes can be resolved more efficiently through mediation than litigation.
Can HR conflicts be resolved through mediation?
Yes, HR conflicts are particularly well-suited to mediation. Whether addressing team disputes, management conflicts, or grievances between employees, conflict mediation by HR specialists helps resolve issues constructively before they escalate to formal proceedings. Our integrated approach combines employee relations HR services with mediation expertise to address both interpersonal and procedural aspects of workplace conflicts.
How long does the dispute resolution process take?
The timeline varies depending on complexity and the willingness of parties to engage. Simple workplace mediations can be resolved in one to two days, whilst complex commercial disputes may require several sessions over weeks or months. Unlike litigation, which can take years, our dispute resolution process is designed to achieve practical outcomes quickly and cost-effectively, minimising disruption to your business operations.